Service research - Close to the customer

Publication, 2016


M. Plasch - Service research - Close to the customer - Further Training in Logistics and Supply Chain Management, 2016, pp. 31-32


The customer wants to have the product delivered quickly; System incidents or breakdowns should be rectified promptly. This is because service plays an increasingly important role for companies in all industries. Therefore researchers are working on a concept that helps in the development of new services, as well as digital assistance systems.