F. Cecon - Prozesse effizient und erfolgreich managen - Kommunal, Vol. 1, No. 7, 2009, pp. 96-101
In times of scarce resources in public budgets, process management can be a potential solution. The paper answers what processes are, and how organisations can manage their way to a process oriented perspective, instead of the traditional hierarchical view. The role of employees and managers as well as technical aspects are further analysed.