Findings from a Success Factor Analysis for SaaS Usage
D. Nedbal, M. Stieninger - Findings from a Success Factor Analysis for SaaS Usage - Advances in Intelligent Networking and Collaborative Systems, Bratislava, Slowakei, 2018, pp. 3-15
Research in the area of SaaS revealed that several different aspects are critical to the usage of such cloud services. The drawback is that usually all of the identified success factors seem to be equally important. Therefore, this paper provides insights from a survey on the ranking of 18 relevant success factors according to their perceived actual performance and priority among 274 individuals. The results show that the priority of several factors like the image of the adopter, a regulatory framework, observability, trialability, and energy efficiency are perceived as sub relevant. The three factors with the highest priority are security, trustfulness, and ease of use of the service.