H. C. Leindecker, D. Mittermaier - Survey Tool for the Built Environment - Expanding Boundaries, Zürich, Schweiz, 2016, pp. 616-621
The growing market share of building automation systems bears huge potentials in
terms of energy savings and creates the opportunity to support its users in everyday
life. Due to the direct impact on the building’s residents, workforce, etc. the
achievements and effectivity are highly dependent on the system user’s satisfaction.
The quantification of the rate of satisfaction has to be determined in cooperation with
the affected parties, which can prove difficult without the suitable measures. In order to
achieve this task, the online survey tool MOFNUG, developed by four Austrian
Universities of Applied Sciences, provides novel approaches in terms of measuring the
satisfaction of users regarding thermal comfort, indoor air quality, controllability of
technology and various other building and user-related fields. Ideally, the
questionnaire’s evaluation should be complemented by measurement methods to
establish relations between the proponent’s subjective impressions and the variables
of the area of interest.