Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models
D. Auer, S. Hinterholzer, J. Kubovy, J. Küng - Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models - Lecture Notes in Information Systems and Organisation 10, Gmunden, Austria, Österreich, 2015, pp. 79-95
The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG—the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.